| About Us All Secure London Ltd Credit Card Transactions are handled by PayPal secure ePayments with 128 bit encryption. They are only decrypted after they reach the Sage Pay Secure Payment computer and are not held in clear text on any web site. Phone: 0845 643 1855 Email: sales@securelondon.co.uk For full Standard Terms and Conditions for supply of Goods & Services, please email sales@securelondon.co.uk asking for a copy to be emailed to you, alternatively please call and we send it in post, email or via fax. |
| Making A Purchase Making A Purchase could not be easier, just browse our Catalogue and click on the items that you wish to buy and put them into the shopping Trolley. After you have finished your selection, click on "CHECK OUT" and you will be asked for your address and payment method details that we need to be able to complete the order. If you would prefer to talk to us directly please phone 0845 643 1855 or email: sales@securelondon.co.uk and place the order with our Sales Department We accept most credit card and debit cards. If you are shopping from outside of UK, place your order and your credit card company will convert the transaction to your own currency. We make every effort to ensure that all prices and descriptions quoted in our catalogue and on our website are correct and accurate. In the case of a manifest error or omission, we will be entitled to rescind the contract, notwithstanding that we may already have accepted your Order and/or received payment from you. Our liability in that event will be limited to the return of any money that you have paid in respect of the Order. In the case of a manifest error in relation to price, you will be entitled to purchase the Goods or Services by paying the difference between the quoted price and the correct price, as confirmed in writing by us after the manifest error has been discovered. A 'manifest error', as the term is used in this clause 8, means, in relation to an incorrect price, a price quoted in error by us which is more than 10% less than the price that would have been quoted had the mistake not been made. We accept Visa, Mastercard,Meastor,Solo and JCB. |
| Shipping And Handling Next day delivery to UK mainland is £12.50 NI, Eire & Europe £39.95. Early morning and timed deliveries are available at extra cost. Please inquire about other countries |
| Delivery Schedule We will normally send your order to you for next business day delivery providing we receive the order before 3.00pm and subject to all items in stock. UK customers should normally receive them within 24-48 hours after dispatch, Ireland 24-72 hours and European customers in 4 days. International orders vary according to shipping & couriers are generally received in under 5 days. Above delivery schedule does not apply to custom made orders, these can take between 7 - 14 working days upon received payment to be delivered. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Once order has been despatched standard Returns Policy applies |
| Tax Charges For orders made from the UK or the European Union 20.00% VAT is added. If you are in EU and have a valid VAT number, we do not charge VAT. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
| Credit Card Security Credit Card Security for your and our peace of mind credit card transactions are handled by Sage Pay secure ePayments. All credit card numbers are encrypted in the software when the order is placed using advanced 128 bit encryption. They are only decrypted after they reach the Barclays computer and are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a minimum of 12 months manufacturers return to base no quibble repair or replace guarantee. Some equipment is guaranteed for up to 3 years. Warranties exclude damaged by normal wear & tear and mishandling or any damage. If you believe an item is faulty please phone our Technical help line on 0845 643 1855 first as most technical problems can be sorted out over the phone, If we advise you to make a return a Returns Authorisation Number will be issued, this must be clearly marked on your returned goods, a copy of your invoice must also be sent with the goods, any goods returned without an authorisation number or copy invoice will not be accepted or acknowledged. You can obtain a Returns Form RMA by contacting us via 'contact us' page or phone. You then must phone to obtain RMA Number. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 643 1855 (International +44 or fax us on 0845 643 1855 Abbey House 25 Clarendon Road Redhill Surrey RH1 1QZ Email us sales@securelondon.co.uk |
| Privacy Policy Securelondon Ltd do do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a 7 day cooling off period that starts the day after you receive the goods. If you would like to make a return, please call us to obtain a Returns Authorisation Number, this must be clearly marked on your returned goods, a copy of your invoice must also be sent with the goods, any goods returned without an authorisation number or copy invoice will not be accepted. We accept the return of items only if they are unopened, in their original condition, unused and in their original packaging. If you return the goods as detailed we will issue a refund for the goods, excluding delivery charges. We will only accept returns with valid RMA number and copy invoice, once goods has been dispatched the returns policy applies. The buyer will be responsible for ensuring that all returns are delivered to Secure London Ltd and for providing proof of delivery of any such return, the cost of such returns is not covered by the Product warranty. 30 day Exchange Service: As part of our commitment to customer service we offer a 30 day Exchange Service, if you would like to exchange any goods bought, providing the goods are returned in their original packaging and condition, and with a copy of your invoice, we will issue you with a credit note which can be used towards any other purchases and is valid for 12 months from date of issue. Please note the following items are not included in this offer, delivery charges, custom made orders, special offer/order items, covert cameras, DVR,s and VCR’s used for more than 2 hours. Any products returned after 7 days (but within 30 days) will be subject to a 10 to 30% (depending on age/condition) restocking charge and will only be accepted at SecureLondon Ltd discretion and with prior written agreement. Any custom made order that are returned (with valid RMA number and copy invoice) will be subject to restocking fee of minimum 30% prior to any refund issued. Delivery charges are non refundable. In addition our standard Terms & Conditions apply to all sales, available upon request. Products, Prices, specifications, Terms & Conditions are subject to change, please check latest details when ordering. Your statutory rights are not affected. Abbey House 25 Clarendon Road Redhill Surrey RH1 1QZ |
